Modern Chinese：Chinese-style Hand-painted Landscape Lacquer Screen

Order & Refund Policy

1. A 50% deposit shall be paid to commence mass production. The remaining balance must be settled in full prior to shipment.
2. For orders with paid deposit or earnest money, if the order is canceled or breached due to reasons attributable to the Buyer, the deposit shall not be refunded but may be retained as a credit to offset future orders.
3. Products are subject to the actual items delivered. Default packaging consists of standard corrugated cartons with inner pearl cotton or foam protective padding, excluding wooden crates. Export wooden crates are available at an additional cost.
4. The Company shall not be liable for any damage or accidents occurring during goods transit. If transportation insurance is required, the premium shall be borne by the Buyer.
5. Upon receipt of goods, the Buyer must carefully verify the quantity and inspect for any damage. Any issues must be reported to the Company with supporting photos in writing or electronically within 3 (three) calendar days for assistance; claims submitted beyond this period will not be accepted.
6. Slight color variations of materials between production batches are considered normal. Color inspection shall be based on visual consistency. Hand-painted and hand-embroidered products with a similarity rate of 85% or above shall be deemed as duly delivered.
7. The Company provides a 12-month quality warranty. The Company shall resolve quality issues not caused by human damage. For damage caused by improper use or human factors, the Company may assist with repairs at the Buyer’s expense.